Empath Inc. has been featured in CALL CENTER JAPAN on September, 2019.
In the magazine, we introduced our latest product which assists both operators and supervisors by applying our Empath AI.
As a result of applying our product, we achieved some good feedback from our client.
<Feedback from our client who applied our Emotion AI>
(1) Improved operators’ attendance rate from 83% to 99%.
(2) Decreased 20% of supervisors’ overtime work hours.
(3) Improved sales conversion rate by about 380%.
For more details (Only in Japanese),